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For our clients, help is just a phone call or a trouble ticket away. Before you call, you might try the following
depending on the type of trouble you are having:
 General problems,
sluggishness or cannot connect to a network resource - try shutting down
your computer and leaving it off for one minute. Boot it up and see if
you are still having the same problems.
Computer is locked up
- press and hold the Ctrl button while pressing the Alt button and the
Delete button. This will bring up a dialog box with all running
programs. If any of the programs have "Not responding" by them, select
that program and select the "End Task" button. You may need to repeat
this step in about thirty seconds.
Computer is locked up,
including the mouse, and Ctrl-Alt-Delete doesn't do anything - press the
reset button (usually a smaller button beneath the power button) if you
have one. If you do not have a reset button, press and hold the power
button for five seconds, which will force the computer to shut off. It's
best to leave the computer off for one minute before restarting it by
pressing the power button again.
Cannot connect to the
Internet or e-mail - make sure all of your line connections are correct
by ensuring that the modem line is connected to the computer and the
wall if you are using dial-up or your network line card is connected to
the computer and the wall and/or router/hub if you are using broadband.
If you are using broadband (DSL, cable or fiber), your provider may be
having trouble or you may need to reset your connection to the Internet.
To reset your connection before calling your provider (i.e. CenturyTel
or SECOM), do the following in order.
- Save and close all open documents.
- Turn off the modem if you have one (only if you are on DSL or cable).
- Turn off or unplug the router.
- Wait one minute.
- Turn on the modem and wait one minute.
- Turn on or plug in the router.
- Reboot your computer(s) and see if you have a connection.
If these steps did not solve your problem, try repeating them in about one hour. The
problem is often with your provider and they usually have it working in a fairly
short time. If you continue to experience the same problems for an hour
or two, you should call your provider.
- CenturyTel: 800.809.1410
- Bresnan Cable: 719.384.5487
- SECOM: 719.384.2551
- Rural-com: 719.384.8583
If your provider determines that the problem is not with their network, call us and we
will troubleshoot your connection.
If you are experiencing any other problems, or if these quick-fixes did not help,
please submit a trouble ticket.
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